Thank you Frederica
11.07.2010 - 12.07.2010 30 °C
In the morning the transfer van comes to pick us up right on time. We get a last look around Rome as we pick up a few other couples from their hotels. We head out to the Leonardo da Vinci airport and enter mayhem. We are here 3 and a half hours before take off time, but Rome airport must have a reputation as half the plane are already here. Its moving okay and we are soon at the front. Chuck the bags on the belt and hand over the paperwork...we have a problem. Please move over to the end here and my colleague will help you out...Frederica is mystified to start with. Yuro let her know about us this morning, but it is not quite as straight forward as first thought. We do have seats on the plane, we just do not have a ticket. So Frederica gives Malaysia a call to find out what the hell is going on, and she has much the same experience as me – she has a frustrating half hour with an occasional mutter from the other end and then she finds out they have hung up on them. She is getting quite frustrated, but she has worked out what has happened – when we had our upheaval on the way over, and had to have our KL to Paris flights changed they cancelled our return flights! The theory goes that they reissued the tickets, but they never told us about them... So now it is 90 minutes to flight time, and Frederica has to get back on to MA in KL and get them to reissue the tickets so that she has a ticket number to get us on to the plane. However, their reply was you can do it yourself, Frederica patiently explained it was a Sunday in Italy and their ticket office would not open for another 20 hours. Eventually they agreed to issue a number, and I head over to the ticket desk to wait for the number to come through, and wait, and eat chocolate, and wait...here it is. Now, the ticket has to be handwritten out - how long since you saw a red and blue paper ticket? And with 42 minutes to go, our bags disappear down the hole- but not the bike box which has to go through oversize luggage. But that’s not the end of the tension – the bloke who takes oversize bags has gone missing ‘don’t worry, he’ll be back soon’ fortunately it is only 5 minutes, but now we have to race through all the checks to get to the plane before it leaves – and we don’t even have time to do duty free shopping – much to L’s disgust. Apart from a toilet stop, it is straight onto the plane. Once we are in our seats, G’s first exclamation is “Can we never ever fly Malaysian again?” no problems with us there. The Italian end of MA have been very supportive and helpful, but the Malaysian end has been hopeless and not at all concerned with customer support.
So we tried not very hard to get to sleep and watched loads of films and tv. And we eat airline food, and don’t go to sleep. Then we don’t go to sleep a bit more and then we arrive in KL where we get some healthy food at Starbucks. Well you know what comes next – airplane, tv, food, sleep, and then we get to Melbourne.
And it was great to see Mum as we head out the gate ready to take us home. Well, L and G at least, as Rob has come out to take me and the bike home. After that it is home and sinking into our lovely comfortable bed – oh how we missed it...